Terms & Conditions

This page explains the general terms and conditions you are agreeing to when you use the Foryourhealth website (“the site”) or make a purchase from the online store. Please take time to read these points carefully:

1. SCOPE OF SITE
The information and products on the site are directed solely at individuals who access the site from within the United Kingdom (UK) and the European Union (EU). For Your Health makes no representation that any product referred to in the site is appropriate for use, or available, in any other countries. Those who access this site from other countries are responsible for compliance with local laws if and to the extent local laws are applicable.

2. OUR CONTRACT WITH YOU
Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and both parties submit to the non-exclusive jurisdiction of the English Courts.

3. SITE CONTENT
We have taken every reasonable care in the preparation of the content of the site. However we cannot guarantee uninterrupted access to the site and so cannot guarantee that the information will always be completely up to date and free of errors. To the extent permitted by applicable law, Foryourhealth disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on the site and will accept no liability for any loss or damage arising as a result of problems with access to the site.

4. LINKS TO EXTERNAL SITES
Certain hypertext links in this site may lead to other Websites, for instance to Suppliers or sources of further information, which are not under our control. When you activate a link to another site you must be aware that we have no control over their content and will accept no responsibility or liability for any subsequent loss or damage.

5. LIABILITY
Foryourhealth shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on the site.
The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Foryourhealth or any of its employees or agents.

6. LAW
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

7. CHANGES TO OUR TERMS AND CONDITIONS
Foryourhealth reserves the right to alter these Terms and Conditions from time to time by posting new terms and conditions on this Website.

8. COPYRIGHT
Any brand names, product and service names and titles and copyrights used in this site may be trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by us for their use by any person other than such holders and such use may constitute an infringement of the holders' rights.
All designs, text, graphics and their selection and arrangement on this Website are the copyright of Nutrition Gateway Ltd or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Foryourhealth's prior written consent is strictly prohibited.

9. PAYMENT and DELIVERY
We accept payment by most major credit or debit cards. Payment will be accepted in Sterling only. We will validate any credit or debit card details you submit to us before your order is accepted. Once that has been done, we will confirm that your order has been received by sending an email to the address you provide in your registration/order form. Subject to further validation checks we may choose to make, our acceptance of your order brings into existence a legally binding agreement between us.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may also submit your personal and order details to Realex Ltd (the provider of our Card Processing facility) and your credit or charge card issuer. We will not be liable for any delays to your order this may cause. This information may be retained by Realex Ltd for future validation enquires by other companies. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Transactions will show on you card statement as payments to NUTRITION GATEWAY LTD.

If you do not want to make card payments via the internet you may order and pay for goods over the telephone by calling 01691 772 407. Alternatively, you may post your order to the address below. Please make your cheque payable to NUTRITION GATEWAY LTD.

We try to despatch your goods the same or next working day. This means that you should receive the goods 1 - 3 working days after placing your order. We accept all orders for products and services subject to availability. If your order cannot be fulfilled you may be offered an alternative product, partial shipment or cancellation of the entire order, at your choice.

Orders will be despatched to the delivery address given at the time of ordering, this will be confirmed at the time of ordering and you should check all details carefully to ensure they are correct. Once we post or ship your order it is your responsibility to ensure that the package can be delivered. If your order has not arrived within 15 days of placing it, you should check if it is being held at your local Royal Mail delivery office. You must inform us within 30 days of order if your package is damaged in transit, or does not arrive at all. Proofs of mailing are held for 30 days, so we cannot accept a claim after this time.

If items are returned to us because they could not be delivered to the address provided or are returned uncollected we will refund the value of your purchase, less a 20% restocking charge

Delivery is guaranteed to your billing/home address only. If you specify a different delivery address, for example your place of work, you do so at your own risk. We are happy to mark packages to be left in the event no one is in when delivery is attempted but you do so at your own risk.

For deliveries to a non UK address it is your responsibilty to ensure that the products are permitted in your country. We accept no responsibilty for items delayed, held or consfiscated by Customs on entry.

The above delivery times do not apply to orders posted to destinations outside the UK, however you must inform us within 30 days of order if your package is damaged in transit, or does not arrive at all. Proofs of mailing are held for 30 days so we cannot accept a claim after this time.


10. CANCELLATION AND REFUND POLICY
We want you to feel confident about shopping with Foryourhealth. If you have a problem, or are unhappy with your purchase, then we will do our best to put the matter right.

If the goods are faulty or do not comply with the contract between us, we'll also refund the cost of your return postage; otherwise we do not pay the postage costs associated with returning an order. The Distance Selling Regulations allow you to return any order for a full refund within 14 days of receiving them. You must look after the goods and return them to us, unopened and in good condition. Items may be returned after 14 days at the discretion of the Company and will be subject to a 20% re-stocking charge.

11. PRICES
We have taken great care to ensure prices are accurate. All prices are in Sterling, include VAT where appropriate and delivery within the United Kingdom. The cost of delivery to areas outside the UK are shown at the time of ordering. Promotions and prices you see in advertising and marketing material may not apply to the foryourhealth.co.uk online store, and vice versa. The basis and duration of any promotion or special offer will be clearly stated in the “More Details” page associated with the product.

12. LIMITATIONS TO INFORMATION GIVEN
We provides general information on a wide range of nutrition related topics, but this does not purport to contain comprehensive information about any disease, deficiency or medical condition. Information provided on this website should not be construed as medical advice or as an aid to diagnosis. Customers and users of the site are advised at all times to consult a qualified medical practitioner for any medical advice. The information is not a substitute for professional care by a qualified practitioner. If you are concerned about your symptoms or have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional.

13. PRIVACY POLICY
You are welcome to browse our site without revealing any information about yourself.
The information that we gather when you make a purchase is solely for the purpose of executing your instructions and will not be revealed to any other persons or organisations.
If you pay for goods via our secure e-payment service, provided by Realex Ltd, we do not see your credit/debit card details.
Occasionally, we may want to inform you of warehouse downtimes, new products, special offers etc. If you do not wish to receive this information, just let us know by using the "Contact" page.

14. IMPORTANT HEALTH NOTE
You should always ensure that it is safe to start using any new product if you are already taking or using a medicine, remedy or other supplement. Always read the product information contained on the pack and the "More Details" page associated with each product within the Website. None of the products we sell are medicines or intended to treat any disease or medical condition.

Foryourhealth is a trading name of Nutrition Gateway Limited.

Registered Office:
Fron Uchaf Farm, Fron Isaf, Chirk, Wrexham LL14 5AL

Registered in England and Wales No. 5275543
VAT number GB 800 5200 00

This page was last updated on 20th July 2014